2024 PIA POLICIES

FLEXIBLE RESERVATION CANCELLATION POLICY

Full refunds are available for cancellations made more than 72 hours before your scheduled start time.  If you wish to cancel your reservation between 72 and 48 hours prior to your start time you can either reschedule (1 time only) for a $10 fee or cancel and receive a 50% refund.  No refunds or rescheduling with less than 48 hours notice.  Cancellations & rescheduling  requests must be emailed to [email protected].

LATE RETURNS (rentals)

We understand things happen and sometimes you need a few extra minutes so we offer a grace period of 5 minutes for extenuating circumstances.   But late returns cause overtime, staffing modifications and other expenses to be incurred, so returns more than 5 minutes late will be charged at the rate of $30 per half hour, starting from the agreed upon return time until the equipment is returned.  i.e. 0-30 min late = $30; 31-60 min late = $60, etc.  However, if the lateness of the return causes a loss of the next booking, the full amount of the lost booking will be charged to the person who returned the equipment late.  All rentals must be returned during regular published office hours or charged at this rate until the next opening time when the equipment can be checked in.

BEYOND OUR CONTROL POLICY

We do not issue refunds due to poor weather.  However, should cancellation of a reservation be necessary due to government mandated policies restricting travel, a ferry cancellation on the day of the reservation or an equipment failure on our end, a full refund will be issued same day as long as you request the refund via email to [email protected] stating your name, date, reservation number and reason for requesting the refund.

NO-SHOWS OR NON-CANCELLED RESERVATIONS

will be charged for the reservation in full.

GOLF CART AND E- BIKE RULES VIOLATIONS

Any violation of the posted Golf Car & E-Bike Rules and Regulations witnessed by the compliance officer, O.P.P. officer or company employee will result in loss of the $500 deposit and immediate cancellation of the balance of the rental without refund, without possibility of protest.