2025 PIA POLICIES

NO-SHOWS OR NON-CANCELLED RESERVATIONS

will be charged for the reservation in full.

FLEXIBLE RESERVATION CANCELLATION POLICY (tours and rentals)

*Full refunds are available for cancellations made 72 hours before your scheduled start time.  If you wish to cancel your reservation between 72 and 48 hours prior to your start time you can either reschedule (1 time only) for a $10 fee or cancel and receive a 50% refund.  No refunds or rescheduling with less than 48 hours notice.  Cancellations & rescheduling requests must be emailed to: [email protected].

 LATE RETURNS (rentals)

We understand things happen and sometimes you need a few extra minutes so we offer a grace period of 5 minutes. But late returns cause overtime, staffing modifications and other expenses to be incurred, so returns more than 5 minutes will be charged as follows: $50 for returns 10-30 minutes late; $75 for returns 31-60 minutes late; $100 for returns 61- 120 minutes late and; $250 every 24 hour period  thereafter. *Additional recovery fee charge of $200 if the rental is not returned to our location and we have to retrieve the equipment.  All rentals must be returned during regular published office hours or charged at this rate until the next opening time.

 BEYOND OUR CONTROL POLICY (tours and rentals)

We do not issue refunds due to poor weather.  However, should cancellation of a reservation be necessary due to government mandated policies restricting travel, a ferry cancellation on the day of the reservation or an equipment failure on our end, a full refund will be issued same day as long as you request the refund via email to [email protected] stating your name, date, reservation number and reason for requesting the refund.

GOLF CART AND E- BIKE RULES VIOLATIONS

Any violation of the posted Golf Car & E-Bike Rules and Regulations witnessed by the compliance officer, O.P.P. officer or company employee will result in loss of the $500 deposit, without possibility of protest, and immediate cancellation of the balance of the rental without refund.